Family Engagement and Caregiver Communication
Working with families and caregivers as partners: family-centered care, sharing information within privacy rules, caregiver education and support, communicating with schools, coordinating with other providers, keeping professional boundaries in family conflict, and collaborative treatment planning.
Online, self-paced · about 30 minutes · graded exam and certificate
Who should take it
Clinicians, case managers, care coordinators, ABA and direct-care staff, and intake staff who interact with clients' families, caregivers and schools.
National course on family engagement principles. Privacy rules for families, minors and substance use records are covered in Courses 1, 4 and 30; state law and your organization's policies control specific situations.
What employees will learn
- ✓Explain the benefits of family-centered care and define "family" as the client does.
- ✓Share and receive information with families within privacy rules.
- ✓Provide caregiver education and support, including crisis planning.
- ✓Communicate with schools appropriately.
- ✓Coordinate with other providers and agencies.
- ✓Maintain professional boundaries and neutrality in family conflict.
Topics covered
- •Therapeutic family engagement
- •Family-centered care
- •Caregiver education
- •Confidentiality
- •Communication with schools
- •Multidisciplinary coordination
- •Professional boundaries
- •Collaborative treatment planning
Sources this course is based on
This course is not accredited for continuing education credit and is not approved by a government agency. Training supports, but does not guarantee, your organization's compliance. Course content explains federal rules and accepted practice; state requirements may differ.